FAQ

(1) Products

What kind of panel do you use for the prints on wood?

We use birch ply panels that measure 1 5/8 inch deep.

How are the prints made?

All items are made-to-order in the artist's studio, by the artist. Each one is hand made and takes a couple of days to complete. The image is printed on archival paper and adhered to panel using a neutral ph archival adhesive. Two coats of UV blocker is added to the face of the art to protect against harmful light and dust. Sides are finished by hand, and then each piece is signed and stamped on the back.

(2) Online Shop

What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, American Express and Discover.

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us. Art can be returned within 14 days of delivery. Returns must include a copy of our delivery packing slip. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. If you do have a PayPal account, you may use it as your payment method.

Do you offer wholesale pricing?

Yes. If you would like a wholesale account, please contact us and include your business details in your message.

(3) Shipping

How long will delivery of my order take?

Domestic orders are typically delivered within 5-10 business days. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.

Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

Do you ship internationally?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

(4) More Questions

If you have further questions, please feel free to contact us.